Check if Edge is configured to automatically block cookies.Under Browsing History uncheck delete browsing history on exit.In the Internet Properties window, select the General tab. Check if Internet Explorer is deleting cookies on exit.Check if Internet Explorer is blocking cookies from websites.Check if Firefox is clearing cookies when you close Firefox.Check if cookies are enabled in Firefox.Check if Chrome is deleting cookies after you close Chrome.Find your browser and have away with your changes! Chrome 🔧Įach browser handles their cookie settings a different way. To fix this, your browser's cookie settings will need to be adjusted.
You'll also get an email each time you log in. If you have a setting enabled to block or clear cookies, you'll notice each time you open the browser that you have to log in again. How can I check my browser's cookie settings? You'll need to switch to a non-private browser, or you'll continue to receive these notifications on every login. If you are using private browsing or incognito mode with your web browser, you'll continue to receive these notifications, as cookies won't persist after you close the browser. In most cases, disabling automatic cookie clearing, or adding our domain to your browsers allow-list will fix the notifications for you. We first recommend checking your browser cookie settings. Factory resetting your browser, computer, or phone.Using a private/incognito browser tab or window.Setting your browser to automatically clear browser cookies.However, there are a few reasons we may think you're on a new device even though you're not! The following will clear your device cookie and cause a new sign in email to be sent: Under most circumstances, you'll get an email once, and you won't hear from us again about that device. When you login to Basecamp, we set a cookie 🍪 in your browser to let us know if we've seen the device before, and to let us know you've logged in from that device. Why do I keep getting this email every time I login from the same device? How can I turn these notifications off entirely?īecause this is a security alert, we don't provide a way to disable it from within Basecamp. You can setup your email client to filter these new device emails straight to the trash or to a folder. These emails will always come from and will always start with "New sign in for" in the subject line. Doing this, you can still have your browser clear cookies and data for other websites, while selectively allowing them from other sites, like Basecamp.
#SIGN ME OUT OF OTHER LOCATIONS UPDATE#
You can check your settings and update your cookie preferences to allow cookies from Basecamp. Sometimes, browsers are set to clear cookies or block cookies without us realizing it.
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